Reddy Anna Book - Privacy Policy

Reddy Anna Book ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information:

• Full name
• Date of birth
• Email address
• Mobile phone number
• Residential address
• Government-issued ID (for verification)
• PAN card details (as required by law)

Financial Information:

• Bank account details
• UPI ID
• Payment card information (processed securely, not stored)
• Transaction history
• Deposit and withdrawal records

Usage Data:

• IP address
• Device information (model, OS, browser)
• Betting history and preferences
• Game play statistics
• Login dates and times
• Pages visited and features used

Cookies and Tracking:

• Session cookies for functionality
• Preference cookies for user settings
• Analytics cookies for service improvement
• You can manage cookie preferences in browser settings

2. How We Use Your Information

Account Management:

• Create and maintain your account
• Verify your identity (KYC compliance)
• Process deposits and withdrawals
• Communicate account updates

Service Delivery:

• Process bets and gaming activities
• Calculate and credit winnings
• Provide customer support
• Send transaction confirmations

Legal Compliance:

• Meet regulatory requirements
• Prevent fraud and money laundering
• Maintain records as required by law
• Verify age and location

Marketing (with your consent):

• Send promotional offers
• Notify about new features
• Share betting tips and insights
• Announce tournaments and events

Service Improvement:

• Analyze usage patterns
• Improve platform features
• Develop new products
• Enhance user experience

3. Information Sharing

We may share information with:

Service Providers:

• Payment processors
• Identity verification services
• Cloud storage providers
• Analytics platforms
• Customer support tools

Legal Requirements:

• Law enforcement when required by law
• Regulatory authorities
• Court orders and legal processes
• Protection of our rights and safety

Business Transfers:

• In case of merger, acquisition, or sale
• Your information may transfer to new entity
• You will be notified of any such changes

4. Data Security

Security Measures:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits
• Firewalls and intrusion detection
• Access controls and authentication
• Staff training on data protection

Your Responsibility:

• Keep login credentials secure
• Use strong, unique passwords
• Enable two-factor authentication
• Log out after each session
• Do not share account access

Data Breach Protocol:

• Immediate investigation upon discovery
• Notification within 72 hours if required
• Steps to mitigate harm
• Regular security assessments

5. Data Retention

How Long We Keep Your Data:

• Active accounts: Duration of relationship plus legal requirements
• Closed accounts: Minimum period required by law (typically 5-7 years)
• Marketing data: Until you opt-out
• Transaction records: As required by financial regulations

Deletion Requests:

• You may request data deletion
• Subject to legal retention requirements
• Some data must be kept for compliance
• Process typically takes 30 days

6. Your Rights

Access Rights:

• Request copy of your personal data
• Review information we hold about you
• Provided free of charge once per year

Correction Rights:

• Update inaccurate information
• Complete incomplete data
• Make changes in account settings

Deletion Rights:

• Request data deletion ("right to be forgotten")
• Subject to legal retention requirements
• May result in account closure

Objection Rights:

• Object to processing for marketing
• Opt-out of promotional communications
• Withdraw consent anytime

Portability Rights:

• Receive data in machine-readable format
• Transfer data to another service
• Where technically feasible

Restriction Rights:

• Limit how we use your data
• Temporarily restrict processing
• While disputes are resolved

7. Cookies Policy

Types of Cookies We Use:

Essential Cookies:

• Required for platform functionality
• Enable account login
• Process transactions
• Cannot be disabled

Performance Cookies:

• Analyze platform usage
• Improve service quality
• Track technical issues

Functional Cookies:

• Remember your preferences
• Enhance user experience
• Save settings

Marketing Cookies:

• Deliver targeted advertisements
• Measure campaign effectiveness
• Can be disabled in settings

Managing Cookies:

• Browser settings control cookies
• Disabling may affect functionality
• Mobile app settings also available

8. Third-Party Links

• Our platform may contain links to external websites
• We are not responsible for their privacy practices
• Review their policies before providing information
• Third-party sites have their own terms

9. Children's Privacy

• Services not intended for users under 18
• We do not knowingly collect data from minors
• Accounts created by minors will be terminated
• Parents should monitor children's internet usage

10. International Data Transfers

• Data may be processed in different countries
• We ensure adequate protection measures
• Compliant with applicable data protection laws
• Your consent includes international transfers

11. Changes to Privacy Policy

• We may update this policy periodically
• Changes posted on this page with new "Last Updated" date
• Significant changes communicated via email
• Continued use implies acceptance

12. Contact Us About Privacy

13. Legal Basis for Processing

We process your data based on:

• Contract Performance: To provide services you requested
• Legal Obligation: To comply with applicable laws
• Legitimate Interest: To improve services and prevent fraud
• Consent: For marketing communications (can be withdrawn)

14. Your California Privacy Rights (if applicable)

California residents have additional rights under CCPA including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising rights

Consent